NEW DELHI: Emulating Madhya Pradesh model of public grievance redressal mechanism , the agriculture ministry has decided to set up a farmers’ grievance redressal architecture in ' Krishi Bhawan ' here to address their day-to-day problem relating to availing benefits of central scheme or other concerns.
Under this architecture, directly monitored by agriculture minister Shivraj Singh Chouhan , there will be a mechanism to receive farmers‘ calls on a dedicated number which, in turn, be directed to relevant officials for addressing their grievances. Its functioning will be similar to the ' CM Helpline ' platform which was launched by Chouhan during his tenure as the chief minister of Madhya Pradesh.
"Farmers face small, small problems...like (they say) they created polyhouses but are not getting subsidies. Where should they go? Therefore, we will create an entire architecture to resolve farmers' grievances through one phone call. The issues will be directed to the concerned department for redressal in a time-bound manner and I will myself monitor it," said Chouhan while addressing a function here on Tuesday (August 27).
Each grievance under the system will be assigned a unique reference number that can be used to track progress. Once the grievance is registered, it will automatically be sent to the concerned department for its redressal within a specified period of time.
The MP's CM Helpline currently represents a model for grievance redressal systems in India where citizens can share their grievances by dialing a specific toll free number. Besides expressing their grievances, citizens can also gather complete information related to the MP govt schemes.
"A similar platform will be created in the ministry here. Besides dedicated toll free numbers, the ministry will in due course also make provisions of a website and mobile App where farmers can register their grievances related to any farm-sector central scheme," said an official.
Under this architecture, directly monitored by agriculture minister Shivraj Singh Chouhan , there will be a mechanism to receive farmers‘ calls on a dedicated number which, in turn, be directed to relevant officials for addressing their grievances. Its functioning will be similar to the ' CM Helpline ' platform which was launched by Chouhan during his tenure as the chief minister of Madhya Pradesh.
"Farmers face small, small problems...like (they say) they created polyhouses but are not getting subsidies. Where should they go? Therefore, we will create an entire architecture to resolve farmers' grievances through one phone call. The issues will be directed to the concerned department for redressal in a time-bound manner and I will myself monitor it," said Chouhan while addressing a function here on Tuesday (August 27).
Each grievance under the system will be assigned a unique reference number that can be used to track progress. Once the grievance is registered, it will automatically be sent to the concerned department for its redressal within a specified period of time.
The MP's CM Helpline currently represents a model for grievance redressal systems in India where citizens can share their grievances by dialing a specific toll free number. Besides expressing their grievances, citizens can also gather complete information related to the MP govt schemes.
"A similar platform will be created in the ministry here. Besides dedicated toll free numbers, the ministry will in due course also make provisions of a website and mobile App where farmers can register their grievances related to any farm-sector central scheme," said an official.
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