New e-service: Oman launches online portal to pay for damage to road infrastructure after accidents

Authorities in Oman have launched a digitized system allowing drivers and vehicle owners to conveniently pay for damages caused to public road infrastructure after traffic accidents, all through a secure online portal. The initiative, which is part of a broader push for digital transformation, streamlines the settlement of infrastructure repair costs for street lighting, traffic signals, barriers, and landscaped areas affected in accidents.

TL;DR:

• Oman’s Muscat Municipality now enables electronic submission and payment for road infrastructure damages following traffic accidents.
  
  
  
• The process requires an official damage assessment from the Royal Oman Police , followed by online application and review.
  
  
• A technical team inspects, repairs, and provides a cost report, after which payment can be made and a clearance letter issued.
  

How the process works
When a traffic accident causes damage to public property such as streetlights, traffic signals, barriers, asphalt, road paint, or landscaping, the person responsible must obtain a damage assessment form from the Royal Oman Police. This evaluation form covers the types, extent, and estimated cost of repairs. The responsible driver or vehicle owner submits the application electronically via the Muscat Municipality portal, attaching the official assessment. Municipal staff review the request and dispatch a specialized technical team to inspect the damages onsite. The team prepares a detailed technical report itemizing the repair work completed and the final costs incurred.
Once the report is ready, payment can be made online and the applicant receives an official clearance letter, confirming that all dues are settled and the record updated.

Impact and scope
The new e-service covers a broad range of damaged infrastructure, including but not limited to:

• Lighting poles
  
• Traffic signs and signals
  
• Iron and concrete barriers
  
• Asphalt layers and road markings
  
• Plant types and irrigation systems
  
• Shock-absorbing barriers and roadside protections
  

In 2024, Oman recorded 338 accidents involving vehicles hitting fixed roadside objects, with incidents spread across Muscat, Musandam, Al Dhakiliyah, South and North Al Sharqiyah, and Al Dhahirah regions. This online system aims to streamline these cases, reduce downtime for accident claims and repairs, and enhance transparency for both authorities and citizens.
Oman’s online payment solution for road infrastructure damages delivers greater efficiency for accident claims and repair settlements, reflecting the government’s move toward easier, technology-driven citizen services. The system not only improves administrative response for those involved in traffic accidents but helps municipalities manage public assets with clarity and speed.

FAQ

• 1. What is the new online service introduced by Oman for road damage?
  It is an e-payment system allowing drivers to settle costs for public road infrastructure damage caused by traffic accidents digitally.
  
• 2. How does one apply for payment of road damage repairs?
  Drivers must first get an official damage assessment from the Royal Oman Police, then submit a request with the assessment on the Muscat Municipality online portal .
  
• 3. What kinds of road infrastructure are covered by the payment system?
  The service covers damage to streetlights, traffic signals and signs, barriers, asphalt, paint, plants, and roadside protection devices.
  
• 4. How is the cost calculated and finalized?
  A technical team inspects and repairs the damage before issuing a detailed report; payment is then made online followed by a clearance letter.